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Brooklyn Brigade

Our intention is for these emails to send out right away. If you haven&apos;t received the email with the discount code, please check your spam or junk folder in case it ended up there.Still not finding the email? Please reach out to us via our <a href="https://brooklynbrigade-helpcenter.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>, and our customer support team will be able to help!

Our intention is for these emails to send out right away. If you haven't received the email with the discount code, please check your spam or junk folder in case it ended up there. Still not finding the email? Please reach out to us via our contact f

I haven't received my discount code in my email. What should I do?

Discount Codes & Gift Cards

What is your Return Policy?

Is a return label provided for returns?

Can I return items if I change my mind?

Can I return a sale item?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How do I get a new label?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Brooklyn Brigade. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

I am experiencing a cart or checkout issue and cannot place my order.

How can I get an update on my order?

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and Brooklyn Brigade doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

What is the Brooklyn Brigade shipping policy?

How do I qualify for free shipping?

Does Brooklyn Brigade ship internationally?

Does Brooklyn Brigade ship to PO Boxes and APO/FPO Shipping?

How can I track my Brooklyn Brigade order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

Do you sell replacement buttons or hardware?

I'm getting married. How can I confirm the availability for the products I and/or my groomsmen will need?

What size options are available for the BB Wedding Dress Shirts?

What accessories are available in the BB Wedding Collection?

Dress Shirts

Blazers, Vests and Pants

Wedding Accessories

Care Instructions

Brooklyn Brigade Wedding Collection

How do I figure out my size?

What if I'm in between sizes?

Do you offer extended sizes?

Sizing

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?

Inventory

How do I wash my Brooklyn Brigade dress shirts?

Do I need to pre-wash my items?

Can I get my shirts dry cleaned?

How do I remove wrinkles from my performance dress shirt?

How do I remove stains from my shirt(s)?

How do I wash Brooklyn Brigade casual shirts?

Casual Shirts

How do I wash my Brooklyn Brigade hoodie or henley?

Hoodies, Cardigans and T-shirts

How do I wash my Brooklyn Brigade blazer/jacket?

Jackets and Blazers

How do I wash my Brooklyn Brigade pants/swim shorts?

Pants, Shorts and Swim Shorts

Products & Sizing

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure Brooklyn Brigade's emails come to my regular inbox?

How can I deactivate/close my account?

How can I unsubscribe from emails?

Accounts

How do I use a discount code?

Why is my promo code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

I haven't received my discount code in my email. What should I do?Updated 8 months ago