Let us know if you have any questions. We're here to help!

Need some extra help? Our customer service agents are here to assist!

HOURS
Mon-Fri: 8AM - 3:30PM PT

Accessibility

Privacy Policy

Terms & Conditions

About Us

My Account

Blog

Fit Guide

Brooklyn Brigade

Your order number appears in your order confirmation email. It will be 9 digits, starting with BB.It can also be located on the packing list from your order, labeled as PO#.<hr>Need additional help locating your order number? Please reach out via our <a href="https://brooklynbrigade-helpcenter.gorgias.help/en-US/contact">contact form</a>.

Your order number appears in your order confirmation email. It will be 9 digits, starting with BB. It can also be located on the packing list from your order, labeled as PO#. Need additional help locating your order number? Please reach out via our c

Where can I find my order number?

Orders

When do the sales start for Brooklyn Brigade?

Guarantee Christmas Delivery

What is the BFCM/holiday return window?

What is the BFCM/holiday return policy?

Brooklyn Brigade Holiday Sales

What is your Return Policy?

Is a return label provided for returns?

Can I return a final sale item?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How do I get a new label?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Brooklyn Brigade. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

I am experiencing a cart or checkout issue and cannot place my order.

How can I get an update on my order?

I haven't received an order confirmation. What should I do?

What if I place an order and Brooklyn Brigade doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

What is the Brooklyn Brigade shipping policy?

How do I qualify for free shipping?

Does Brooklyn Brigade ship internationally?

Does Brooklyn Brigade ship to PO Boxes and APO/FPO Shipping?

How can I track my Brooklyn Brigade order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

Do you sell replacement buttons or hardware?

I'm getting married. How can I confirm the availability for the products I and/or my groomsmen will need?

What size options are available for the BB Wedding Dress Shirts?

What accessories are available in the BB Wedding Collection?

Dress Shirts

Blazers, Vests and Pants

Wedding Accessories

Care Instructions

Brooklyn Brigade Wedding Collection

How do I figure out my size?

What if I'm in between sizes?

Do you offer extended sizes?

Sizing

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?

Inventory

How do I wash my Brooklyn Brigade dress shirts?

Do I need to pre-wash my items?

Can I get my shirts dry cleaned?

How do I remove wrinkles from my performance dress shirt?

How do I remove stains from my shirt(s)?

How do I wash Brooklyn Brigade casual shirts?

Casual Shirts

How do I wash my Brooklyn Brigade hoodie or henley?

Hoodies, Cardigans and T-shirts

How do I wash my Brooklyn Brigade blazer/jacket?

Jackets and Blazers

How do I wash my Brooklyn Brigade pants/swim shorts?

Pants, Shorts and Swim Shorts

Products & Sizing

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure Brooklyn Brigade's emails come to my regular inbox?

How can I deactivate/close my account?

How can I unsubscribe from emails?

Accounts

I haven't received my discount code in my email. What should I do?

How do I use a discount code?

Why is my promo code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

Discount Codes & Gift Cards

Where can I find my order number?Updated a year ago