Dress Shirts

Casual Shirts

Hoodies, Cardigans and T-shirts

Jackets and Blazers

Pants, Shorts and Swim Shorts

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Fit Guide

Brooklyn Brigade

Care Instructions

Products & Sizing

When do the sales start for Brooklyn Brigade?

Guarantee Christmas Delivery

What is the BFCM/holiday return window?

What is the BFCM/holiday return policy?

Brooklyn Brigade Holiday Sales

I'm getting married. How can I confirm the availability for the products I and/or my groomsmen will need?

What size options are available for the BB Wedding Dress Shirts?

What accessories are available in the BB Wedding Collection?

How do I wash my formal dress shirts?

How do I wash my Brooklyn Brigade formal ware?

Blazers, Vests and Pants

Can I wash the Brooklyn Brigade ties, pocket squares, and bow ties?

Wedding Accessories

Brooklyn Brigade Wedding Collection

What is your Return Policy?

Is a return label provided for returns?

Can I return a final sale item?

Will I get charged for return shipping?

Oh no! The return window has passed. Can I still make a return?

How do I get a new label?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Brooklyn Brigade. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

I am experiencing a cart or checkout issue and cannot place my order.

How can I get an update on my order?

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and Brooklyn Brigade doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

What is the Brooklyn Brigade shipping policy?

How do I qualify for free shipping?

Does Brooklyn Brigade ship internationally?

Does Brooklyn Brigade ship to PO Boxes and APO/FPO Shipping?

How can I track my Brooklyn Brigade order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

Do you sell replacement buttons or hardware?

How do I figure out my size?

What if I'm in between sizes?

Do you offer extended sizes?

Sizing

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?

Inventory

How do I wash my Brooklyn Brigade dress shirts?

Do I need to pre-wash my items?

Can I get my shirts dry cleaned?

How do I remove wrinkles from my performance dress shirt?

How do I remove stains from my shirt(s)?

How do I wash Brooklyn Brigade casual shirts?

How do I wash my Brooklyn Brigade hoodie or henley?

How do I wash my Brooklyn Brigade blazer/jacket?

How do I wash my Brooklyn Brigade pants/swim shorts?

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure Brooklyn Brigade's emails come to my regular inbox?

How can I deactivate/close my account?

How can I unsubscribe from emails?

Accounts

I haven't received my discount code in my email. What should I do?

How do I use a discount code?

Why is my promo code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

Discount Codes & Gift Cards